Q: How much will LiveTeam cost me? LiveTeam offers three comprehensive business packages, as well as the ability to expand these packages. Go to http://www.liveteam.com and select the package that best fits your business model to see a price breakdown of that solution.
Q: Where do I get information about using LiveTeam for my web site? If the "What is LiveTeam?" page or "Slide Show Tour" pages do not answer your questions, you can try chatting online with one our customer service representatives by using our LiveTeam Demo.
Q: Can I try LiveTeam's service before I sign up? Yes, we have a 15-day trial program. This is a no-obligation trial that gives you access to all the features that you would normally have with a LiveTeam account. You can sign up for the trial by visiting the Trial Membership Sign-up page.
Q: How do I sign up for the service? If you wish to sign up for the trial, use the Trial Membership Sign-up page. If you wish to sign up for the actual service, you can select your desired package from the main page. There are recommended packages for each business type. You can select the recommended package, or choose your own. After choosing a package, click the "Buy Now" button, which will take you to the application form. If you wish to add additional operators to your package, you may do so on the application. You may also change the package type later on to fit your business needs, so don't feel as if you will be locked into a package that may not be suited for your company.
Q: What languages can LiveTeam support? Currently, LiveTeam only supports English. However we are working towards supporting other languages for the very near future.
Q: Do visitors on my site need to download anything? No, most software is 100% web-based. In the event a user wishes to use the Voice Chat feature, then a small download is required. The plug-in will install it self, and usually will require no more effort than accepting the download. Q: Can I use my own image to link to the LiveTeam Service? Of course you can. Login as an administrator; click the "Change Cosmetics" button, click the "browse" button (in the lower half of change cosmetics page) to locate your image on your system. Click that "Upload Logo" button to upload your image to the server.
Q: Does LiveTeam advertise my web site as part of the package? No.
Q: On what type of web sites can I use LiveTeam? You may use your LiveTeam with any type of web site. Technical Questions
Q: How do I add the LiveTeam help button to my web site? Simply copy the text (given below in Box) within the "<BODY>" tags of your "ASP" or "HTML" pages where you would like to see the Live Help Icons.
<!--Begin LiveTeam Icon Code--> <CENTER><Table border=0><TR><TD> <a href="javascript:" onClick="window.open('http://www.liveteam.com/pre_chat_window.asp?rid=1','Pre_Chat_Window', 'width=500,height=320,toolbar=no,menubar=no,status=no,resizable=yes scrollbars=YES');"> <IMG SRC = "http://www.liveteam.com/track/Status_Image.asp?rid=1" name="Statusimg" border=0></a> <script language="javascript" id="IstScript" src="http://www.liveteam.com/track/script.js?rid=1"></script> <script language="javascript" id="DotScript" src="http://www.liveteam.com/track/dot_script.js?rid=1"></script> <script language="javascript" id="LiveTeamJs" src="http://www.liveteam.com/track/liveteam.js?rid=1"></script> </TD></TR></TABLE></CENTER> <!--End LiveTeam Icon Code-->
Q: How can I add LiveTeam monitoring code if I don't want to add a LiveTeam help button? If you only want to monitor traffic on your web site (with no help icon), you can use this code. Feel free to use it on as many pages as you want. It will help in generating traffic reports on each page or on the entire website. Simply copy the text (given below in Box) within the "<BODY>" tags of your "ASP" or "HTML" pages. The code can go anywhere on your page as long as it's between the "<BODY>" tags.
Q: What do I do if I lose the administrator password? Click the "Forgot Password" button on Live Team's Member's page (www.liveteam.com/members.asp) and enter your registration number and login name. Your password will be emailed to you on your provided email address Q: Can I customize the Chat Windows? Yes, you can customize several different aspects of the chat windows. Besides changing the color schemes, you can also display your company logo on the chat window.
Q: Which operating systems are compatible with LiveTeam? All windows based operating systems should allow LiveTeam to run properly. Q: What can I modify in my account? You are free to change the personal information (First Name, Last Name, Email, Phone Home, Phone Work and Credit Card details) you have provided while registering with us. Also, you can change your administrator's password through "my account". You are also allowed to modify the look of your chat windows. If you wish to use additional operators with your account, you must Change or Upgrade your membership through your Administrative console.
Q: How can I subscribe my Free Trial Account? You can subscribe your Free Trial Account either from the pop-up window that comes up when you login, telling you about your account status, or, by clicking the "Subscribe" button in your Administrative console.
Q: How can I change my package? You can change your package through that "Change Package" button in your Administrative console.
Q: How can I get additional operator licenses besides my package's basic operator licenses? Click the "Buy Operator License" button in your administrative console, enter the number of additional operator licenses you want to have, then press the "Submit" button to save your transaction.
Q: Which browsers does LiveTeam support? Any java enabled web browser should work with LiveTeam software, however Internet Explorer is the preferred browser of LiveTeam.
Q: Does LiveTeam work behind NAT and Firewalls? Yes, both Chat and Voice conversations should work fine behind NAT and firewalls.
Q: Can I use one registration on multiple domains? You are free to add LiveTeam Help and monitoring code to as many sites/domains as you want. However you are still restricted to the number of operator licenses that you purchased.
Q: My Web Site has frames, would it be a problem? No, LiveTeam Help icon and monitoring code works fine with frames. But it is advised to place them in the most viewed frame, as the floating proactive invitation to the visitor would appear only in the frame containing the LiveTeam Help icon or monitoring code.
Q: Can I use more than one LiveTeam Help icon or monitoring code in the same Page? No, Please be advised that either use LiveTeam Help icon code or monitoring code in the same page, multiple use of any code may cause problems in some of the LiveTeam features.
